See what your residents report. Get credit for what you fix.
Residents in your area are already photographing problems and pinning them to a public map. Here is what your council can see, and how it can respond.
Free. Nothing to procure.
We take no money from residents and none from councils.
No cost
Free for councils, and it stays free. No licence, no per seat charge, no paid tier.
No procurement
Nothing to tender and no supplier to approve. There is no contract for your legal department.
Nothing to install
It runs in a web browser, on a phone or an office computer.
Nothing to sign
Start by reading what has been reported. Responding is your choice, and you can stop at any time.
What you can see about your own area
Every report filed in your area
Photo, exact location on the map, category, and the date it was filed. Reports are reviewed before they go public.
How many residents are affected
Other residents confirm they are hit by the same problem, so you can see what is isolated and what is widespread.
What is still open
At a glance, what is still waiting on someone and what is already moving.
A public page for your town
One address you can share with residents and council members, listing everything reported locally and its current status.
Alerts in your inbox
An email the moment a report is published in your area, and a summary every Monday. You choose the address, from the desk.
How you respond
Two states you set, a public reply, and proof of the repair when the work is done.
Noted
You have seen the report. Residents stop wondering whether it reached anyone. Often the single thing they most want to know.
In progress
Work has started or is scheduled. This is where a council gets credit for the part of the job the public never normally sees.
Proof of the repair
Upload up to four photos of the finished work. They stay private until a person has checked them, and your repair count goes up once the report is published.
A public reply in your council's name
Where a report needs context, the work needs a contractor, the line belongs to another authority, the budget is set for next quarter. You can say so publicly and on the record.
Not yours to fix
A motorway, a power line, a water main: say who is responsible and why. The referral is public at once, Baladi Map confirms it, and the report leaves your numbers.
A municipality proposes. Baladi Map publishes.
Marking a report fixed is the one claim that has to survive being wrong in public, so it stays with us, and only after a person has seen the photo. Everything else on this page is yours to do, whenever you want, as often as you want.
About the photos
Photos in a resident's report are blurred automatically, faces and vehicle plates alike, before anyone sees them. Photos you send as proof are not, so avoid faces, plates and personal details.
How your council gets credited
Councils repair things constantly and almost none of it is recorded anywhere the public can see. A resident notices the pothole for six months and not the week it was filled. Baladi Map timestamps every status change and keeps it on the public record, so the work leaves a trace.
The scoreboard ranks municipalities on how they respond to what residents report: fixing counts most, answering publicly counts next, acknowledging counts too. The record is public either way. The only question is whether it shows your side of the story.
Where we are
We are building this with the first councils willing to respond publicly to reports in their area. If that is your council, we will work at your pace, and you will help shape how the desk works.
Get started
Registering takes two minutes. We check who you are, then create your login and hand it to you directly.